Terms of Service – Onora
Welcome to Onora. These Terms of Service explain the terms and conditions that apply when you access or purchase products through our website.
By accessing or using this website, you agree to comply with these Terms of Service and the policies linked on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. About Our Website
This website is operated by Onora.
The website provides information about our products and allows customers to browse products, place orders, make payments, and receive order-related services.
For questions or assistance, please contact us using the details provided at the end of these Terms.
2. Eligibility and Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent activity.
- Attempt to gain unauthorized access to our website, systems, or customer information.
- Introduce viruses, malicious code, or other harmful material.
- Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission.
- Interfere with the normal operation or security of the website.
We may restrict or suspend access to the website where there is a reasonable concern regarding misuse, fraud, security, or violation of these Terms.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colours, specifications, availability, and other product information displayed on the website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability may change based on stock levels. If a product becomes unavailable after an order is placed, we will inform the customer and provide the applicable resolution in accordance with our order and refund policies.
4. Product Prices and Taxes
All product prices displayed on the website are shown in Indian Rupees (₹), unless otherwise stated.
Applicable taxes, shipping charges, discounts, and other charges, where applicable, will be displayed during the purchase process.
We may update product prices, offers, or product information from time to time. The price applicable to an order is the price displayed at the time the order is placed, subject to any applicable correction of pricing errors.
5. Orders and Order Acceptance
When you place an order, you are making a request to purchase the selected products.
After receiving an order, we may review the order details, product availability, payment status, and other relevant information before processing it.
An order may be cancelled or declined where:
- The product is unavailable.
- Payment cannot be successfully processed.
- Incorrect or incomplete information has been provided.
- We identify a genuine pricing or technical error.
- The order appears to involve fraudulent or unauthorized activity.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.
6. Payment
Customers may use the payment methods made available on the website at checkout.
Payment information is processed through the applicable payment service provider. Customers are responsible for providing accurate payment and billing information.
We do not request sensitive payment information such as card PINs, OTPs, or passwords through unsolicited calls, messages, or emails.
7. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery timelines shown on the website are estimates and may vary depending on the delivery location, logistics partner, weather, public holidays, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping and contact information when placing an order.
Please refer to our Shipping Policy for details regarding processing time, delivery timelines, tracking, shipping charges, and delivery-related issues.
8. Cancellation, Returns, Exchanges and Refunds
Order cancellation, returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order, including applicable eligibility conditions, return timelines, exclusions, return procedures, charges, and refund timelines.
The policy applicable to an order is the policy displayed on our website at the time the order is placed.
9. Offers and Discounts
Promotional offers, discounts, coupon codes, and other benefits may be subject to specific terms and conditions.
Where applicable, the offer terms will specify eligibility, validity, applicable products, minimum order value, exclusions, and other relevant conditions.
Only offers displayed or communicated through our official website or official communication channels should be considered valid.
10. Website Content and Intellectual Property
All content available on this website, including product images, photographs, logos, graphics, text, designs, and other materials, belongs to Onora or its respective content owners, unless otherwise stated.
You may use the website and its content only for personal and lawful shopping purposes.
You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission.
11. Accuracy of Information
We make reasonable efforts to maintain accurate and updated information on the website.
If an unintended technical, typographical, pricing, product, or other error is identified, we reserve the right to correct the information and take appropriate action regarding affected orders.
12. Third-Party Services
Our website may use third-party service providers for payment processing, shipping, analytics, website functionality, or other services.
The use of such services may be subject to the respective third party's terms and privacy practices.
13. Privacy
Personal information collected through the website is handled according to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.
14. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, products, services, or legal requirements.
The updated version will be published on this page with the applicable effective date.
The Terms applicable to an order are the Terms displayed on the website when the order is placed.
15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws applicable in [State/Country].
Any customer complaint or concern should first be raised with our customer support team so that we can attempt to resolve the matter directly.
16. Contact Us
For questions regarding these Terms, orders, products, shipping, returns, or refunds, please contact us through the customer support details published on our website.
Business Name: Onora
Phone/WhatsApp: +91 9487303830
Email: siva@sgclothing.in
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM
Address: 474, Thoppupatti, South Vaithinathapuram Street, Virudhunagar, Tamil Nadu, Rajapalayam – 626117, India